Store Policy

Refund Policy

This Refund Policy explains order cancellation, return eligibility, product condition requirements, inspection, refund processing, and return support for ElynxSystems orders.

24-Hour Cancellation

Orders may be cancelled within 24 hours after purchase if the order has not shipped.

30-Day Return Window

Return requests must be submitted within 30 days after delivery.

Condition Inspection

Returned items are inspected before refund. Used, damaged, incomplete, or modified items may be deducted.

Contact Before Return

Please contact us before sending any item back. Unauthorized returns may be delayed or rejected.

Full Policy

Returns, Refunds and Warranty Support

1. Order Cancellation

Orders may be cancelled within 24 hours after purchase if the order has not shipped. Once an order has shipped, it cannot be cancelled and must be handled through the return process after delivery.

2. Return Window

You may request a return within 30 days after delivery. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by our support team.

3. Return Approval Required

Please contact us before returning any product. We may ask for your order number, product photos, dashboard photos, installation photos, videos, or a description of the issue before approving a return.

4. Return Eligibility

Products should be returned with original accessories, cables, harnesses, modules, packaging, and included parts. Missing parts, damaged items, modified wiring, cut cables, or incomplete returns may affect refund eligibility.

5. Condition-Based Deduction

Returned products will be inspected after receipt. Used, installed, scratched, damaged, incomplete, modified, or improperly packaged items may be subject to a reasonable deduction based on condition.

6. Vehicle-Specific Products

Many ElynxSystems products are vehicle-specific. Return eligibility may depend on whether the product was correctly ordered, whether fitment information was accurate, and whether the product has been installed or modified.

7. Defective or Wrong Item

If you received a defective item, wrong item, or missing accessory, please contact us with your order number, clear photos, videos if available, and a description of the issue. We will review the case and provide support.

8. Return Shipping Cost

Return shipping costs may be the customer’s responsibility unless the return is caused by our confirmed error or a confirmed product defect. Shipping fees, customs duties, import taxes, and service fees may not be refundable unless required by law.

9. Refund Processing

After the returned product is received and inspected, approved refunds will be processed to the original payment method when possible. Bank or payment provider processing time may vary.

10. Return Address

Do not send products back without approval. Approved returns may be directed to our Hong Kong return address, or a U.S. local return option may be provided for selected orders when available.

Return Address