Store Policy

Privacy Policy

This Privacy Policy explains how Elynx Systems collects, uses, protects, and shares customer information when you visit our website, place an order, or contact our support team.

Privacy Requests

Contact us about your information.

You may request access, correction, or deletion of your personal information where applicable.

Information We Collect

Order details, contact information, vehicle details, support messages, and website usage data.

How We Use It

We use information to process orders, confirm fitment, arrange shipping, and provide support.

Payment Security

Payment details are processed by secure third-party providers. We do not store full card details.

Your Privacy Requests

You may contact us to request access, correction, or deletion where applicable.

Full Policy

How We Handle Customer Information

1. Overview

This Privacy Policy describes how Elynx Systems handles personal information when you browse our website, place an order, contact us, or request support.

2. Information We Collect

We may collect your name, email address, phone number, billing address, shipping address, order number, product questions, support messages, and vehicle information. For compatibility support, we may ask for vehicle year, make, model, trim, factory screen size, dashboard photo, radio photo, connector photo, or installation-related photos.

3. Website Usage Data

We may collect basic website usage data such as device information, browser type, IP address, pages visited, referring pages, approximate location, and interaction data.

4. How We Use Information

We use customer information to process orders, confirm payment, check product availability, confirm vehicle compatibility, arrange shipping, provide tracking, answer support requests, handle returns, prevent fraud, and improve our website.

5. Payment Information

Payment information is processed by secure third-party payment providers. We do not store full credit card, debit card, or complete payment account details on our website.

6. Shipping Information

To deliver your order, we may share necessary shipping information with logistics providers, carriers, fulfillment partners, customs service providers, or tracking service providers.

7. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the store, remember preferences, understand traffic, improve shopping experience, and measure website performance. You may control cookies through your browser settings.

8. How We Share Information

We do not sell customer personal information. We may share information only when necessary to operate our store, process payments, arrange shipping, provide support, prevent fraud, comply with legal obligations, or protect our rights.

9. Data Security and Retention

We use reasonable measures to help protect customer information. However, no internet transmission or electronic storage method is completely secure. We keep information only as long as reasonably necessary for orders, support, returns, warranty requests, legal compliance, fraud prevention, and business records.

10. Your Rights and Contact

Depending on your location, you may request access, correction, or deletion of your personal information. To submit a privacy request or ask questions about this policy, please contact us.

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