Refund & Return Policy
Returns & Warranty Support
Because our products are vehicle-specific infotainment systems and integration kits, return eligibility depends on product condition, installation status, accessories, and fitment reason.Return Window
Request a return within 30 days after delivery.
Returns must be approved before sending items back. Unauthorized returns may be delayed or rejected.24-Hour Cancellation
Orders may be cancelled within 24 hours if they have not shipped.
Before Shipment30-Day Return Window
You may request a return within 30 days after delivery.
30 DaysReturn Condition
Items must not be damaged, modified, cut, burned, or missing major accessories.
Inspection & Deduction
Used, installed, scratched, incomplete, or modified items may receive a deduction.
Vehicle Fitment
Wrong vehicle configuration returns may require customer-paid return shipping.
Wrong Item / Defect
If the issue is caused by our mistake or confirmed defect, we will help resolve it.
Refund Processing
Refunds are usually processed after the returned item is received and inspected.
Return Address
Approved returns may use our Hong Kong address or selected U.S. local option.
Important Notice
Vehicle-specific products must be inspected before refund.
Full Return Terms
Refund & Return Policy
1. Order Cancellation
Orders may be cancelled within 24 hours after purchase, as long as the order has not been shipped. If the order has already shipped, it must be handled according to our return process after delivery.
2. Return Window
You may request a return within 30 days after delivery. Please contact us before sending any item back. Returns sent without prior approval may be delayed, rejected, or not properly identified.
3. Return Eligibility
Returned items must be in good condition, not damaged, not modified, not cut, not burned, and must include original accessories, cables, harnesses, modules, manuals, and packaging where possible.
4. Condition-Based Deduction
Opened, installed, used, scratched, incomplete, modified, or no longer resellable items may receive a reasonable deduction after inspection. Cut wires, damaged connectors, or burned components may be rejected or partially refunded.
5. Vehicle Fitment Responsibility
Compatibility may depend on vehicle year, model, trim, dashboard layout, factory screen size, wiring configuration, amplifier system, factory camera system, and OEM system version.
6. Our Error or Confirmed Issue
If the issue is caused by our mistake, confirmed product defect, or transit damage, we will help provide a suitable solution such as parts, exchange, repair support, technical assistance, or refund after review.
7. Return Shipping Costs
For customer-reason returns, the customer is responsible for return shipping costs. Expedited shipping fees are non-refundable unless the return is caused by our error.
8. Refund Processing Time
Refunds are usually processed after we receive and inspect the returned item. The actual posting time may depend on your bank, card issuer, or payment provider.
9. Limited-Return Items
Severely damaged, modified, cut, burned, improperly installed, incomplete, or uninspectable products may not qualify for a full refund.
10. How to Request a Return
Contact us with your order number, return reason, product photos, dashboard photos if related to fitment, and a clear description of the issue. We may request additional photos or videos.
Return Address
Approved Returns Only
Please contact us before sending any return. Unauthorized returns may be delayed or rejected.Hong Kong Return Address
Elynx Systems
RM 837, 8/F, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong
U.S. Local Return Option
A U.S. local return address may be available for selected orders.
Please contact customer service before returning the item.
Need help with a return?
Contact us before returning any product. We will help review your order, fitment issue, product condition, and available solution.