Frequently Asked Questions

No. Most products are vehicle-specific. Compatibility may depend on vehicle year, model, trim, dashboard layout, factory screen size, wiring configuration, amplifier system, camera system, and factory infotainment version.

Send your vehicle year, make, model, trim, factory screen size, dashboard photo, factory radio photo, and special factory features such as amplifier, backup camera, OEM navigation, or steering wheel controls.

Yes. Contact our support team before ordering if you are unsure. We can review your vehicle information and recommend the correct screen system, harness, or OEM integration module.

Most orders are processed within 1–3 business days after payment confirmation and product availability review. Vehicle-specific products may require fitment confirmation before shipment.

Orders may be cancelled within 24 hours after purchase if the order has not shipped. Once shipped, the order must be handled according to our return process after delivery.

Some products require fitment confirmation before shipment. This helps reduce wrong orders, incorrect harness selection, and installation problems.

Most products are shipped from Mainland China. Some orders may be shipped from available local inventory or a partner fulfillment location when possible.

Standard shipping to the United States is usually estimated at 7–15 business days after dispatch. Delivery to other available regions may take 8–25 business days after dispatch.

Yes. Tracking information will be sent to the email address used at checkout after your order ships. Tracking updates may take 1–3 business days to appear after the carrier receives the package.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

You may request a return within 30 days after delivery. Please contact us before sending any item back. Returns sent without prior approval may be delayed or rejected.

Return eligibility depends on product condition, installation status, missing accessories, damaged parts, modified wiring, and reason for return. Used, installed, scratched, damaged, incomplete, or modified items may receive a reasonable deduction after inspection.

Approved returns may be sent to our Hong Kong return address. A U.S. local return option may be available for selected orders. Please contact customer service before returning the item.

No. Elynx Systems is an independent aftermarket brand. Our products are not official vehicle manufacturer products, factory-authorized accessories, or OEM replacement parts unless clearly stated otherwise.

Vehicle brand names and model names are used only to identify product compatibility. All trademarks, logos, and vehicle names belong to their respective owners.